Senior User Researcher
Pay up to £66,058, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.
DWP. Digital with Purpose.
We are looking for a Senior User Researcher to join our community of tech experts in DWP Digital.
We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.
DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.
The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.
What skills, knowledge and experience will you need?
- Experience as a user researcher or appropriate experience in other fields of research.
- Experience of advising colleagues on the best research tools and methods to use to assure best practice in research.
- Experience of collaborating with other researchers on research projects.
- Experience of championing, planning and conducting research approaches which are inclusive of all users. Experience and understanding of the ethical and data governance requirements of conducting research.
- Experience of working with senior stakeholders/clients. Experience of persuading others on the value of research, defending research findings and challenging others on the use of research.
- Experience of working with constraints and adapting approaches to mitigate against constraints.
You and your role
This Senior User Researcher role is part of our Hybrid Cloud Services (HCS) team.
You'll be leading on the planning and execution of strategic research activities, defining issues faced by the HCS team and users.
You have the skills and knowledge to choose and implement the right research strategies, guiding and supporting your team of user researchers.
We want you to make sure that the quality, efficiency and accuracy of the research conducted remains high, and that we're representing users effectively, as well as working with the wider research community to define and share best practices.
Details. Wages. Perks.
Location: You'll join us in one of our brilliant digital hubs in Blackpool, Leeds, Manchester, Newcastle or Sheffield, whichever is most convenient for you.
Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub.
Pay: We offer competitive pay of up to £66,058.
Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £19,090 per year.
Holidays: A generous leave package starting at 26 days rising to 31 days over time.
You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays.
We have a broad benefits package built around your work-life balance which includes:
- An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
- Flexible working including flexible hours and flex-friendly policies
- Time off volunteering and charitable giving
- Bring your authentic self to work with 'I Can Be Me in DWP'
- Discounts and savings on shopping, fun days out and more
- Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
- Sports and social activities
- Professional development, coaching, mentoring and career progression opportunities.
Process:
We know your time is valuable so our application and selection process is just two stages:
Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through.
Interview: a single stage interview online.
CLICK APPLY for more information and to start your application.
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